Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need your order number which can be found on the shipping label attached to the box your items arrived in. 


RETURN FEES:

Return shipping fees are the responsibility of the customer.  Summer's Market will not be responsible for paying or reimbursing the return shipping fees.

ALL returns will be charged a 20% restocking fee.


NON-RETURNABLE - NON-REFUNDABLE ITEMS:

Seasonal Holiday items are NON RETURNABLE - NON REFUNDABLE. 

Sale & Clearance items are NON RETURNABLE - NON REFUNDABLE. 

Gift Cards & Certificates are NON-RETURNABLE - NON REFUNDABLE.


RETURN PROCEDURES:

To start a return, contact us at summersmarket@cox.net.

When your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted.

You can always contact us for any return question at summersmarket@cox.net.


REFUNDS:

We will notify you once we’ve received and inspected your return.

If approved, you’ll be automatically refunded via your original payment method, less the restocking fee.

Please remember it can take some time for your bank or credit card company to process and post the refund.


DAMAGES & ISSUES:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right. 

You will need to contact us within THREE days of receipt of items.


EXCHANGES:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


CANCELLATION FEE:

Cancelled orders are considered orders that have been placed online but not yet shipped or picked up. 

ONLINE SHIPPING CANCELED ORDERS:

There will be a 5% cancellation fee on all orders placed online but not yet shipped.

We do this because we are charged a 5% non-refundable fee on ALL orders that come through our Shopify point of sale system and the credit card processor.  Once an order is placed we are charged this fee and there is no refund to us regardless of reason.

ONLINE “STORE PICK-UP” CANCELED ORDERS:

There will be a 20% cancellation fee on all orders placed online but not picked up from the store.

All online orders are pulled from our warehouses and then taken to our store for customer pick-up.  Due to the expenses we incur with this process and the non-refundable fees with Shopify we are covering these expenses with our restocking fee.